Refund policy
Petrolia - Return & Refund Policy
We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be:
✅ In the same condition as received
✅ In its original packaging
✅ Accompanied by a receipt or proof of purchase
How to Initiate a Return
To start a return, email us at support@petrolia.shop with your order number and reason for return. Please note:
- Customers are responsible for return shipping costs (except for defective/damaged items).
- If your return is accepted, we’ll provide instructions on where to send your package.
- Returns sent without prior authorisation will not be accepted.
Our return address:
86 Main Street, Baston, Peterborough, Lincolnshire, PE6 9PB
For any return-related queries, feel free to contact us at support@petrolia.shop.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.
Exchanges
We do not offer direct exchanges. If you need a different item, please follow the return process and place a new order separately.
EU 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must meet the same return conditions as listed above.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund status. If approved, refunds will be processed to your original payment method within 10 business days.
⏳ Processing times may vary depending on your bank or credit card provider. If you haven’t received your refund after 15 business days, please contact us at support@petrolia.shop.